Roadnet Mobile 7.1.1

Roadnet Mobile, developed by Omnitracs, serves as a comprehensive mobile platform designed to enhance the experience of business owners, staff, and drivers by facilitating real-time evaluation of efficiency and productivity in customer service operations. This application enables seamless communication between mobile team members and their managers or dispatchers, ultimately ensuring that service directives such as deliveries and pickups are executed as intended.

The platform aligns with existing routing, scheduling, and host systems, or can integrate with Roadnet Anywhere Routing & Dispatching for enhanced measurement of delivery activities and customer service metrics. In an era where customer satisfaction is paramount, Roadnet Mobile equips users with the necessary tools to uphold performance standards amongst mobile staff, thereby reinforcing accountability within the team.

Key functionalities available to mobile staff include:

• Initiation and conclusion of daily operations
• Adherence to planned routes
• Logging of customer arrivals, departures, and breaks
• Optimizing travel routes by locating the nearest customers
• Facilitating seamless communication with customers
• Navigating using optimal routes without manual address entry
• Recording delivery and pickup data
• Verifying quantities during delivery and pickup processes
• Confirming completion of deliveries and pickups through signature capture
• Documenting customer and route information via mobile forms
• Receiving updates on daily operational performance, including punctuality metrics

For managers and dispatchers, Roadnet Mobile provides essential analytics tools that enable tracking of crucial benchmarks to optimize service quality and enhance profitability. Key performance indicators include:

• Delivery and pickup time adherence
• Customer interaction quotas
• Actual vs. planned arrival and departure times
• Comparison of leisure versus work-related mileage
• Timing for merchandising service activities
• Route deviations

Requirements:
You must be a Roadnet Anywhere Dispatching customer.
iOS Version: 7 or greater.
Note: Continuous use of GPS in the background can significantly reduce battery life.